Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock not yet in stock. We will collect full payment at checkout, store your payment method, then order the item in, if this hasn't been done all ready.
If you have pre ordered a product and paid in full, you can not cancel the order. See our returns policy for more details on returns and refunds. If the pre-order has been fulfilled, then you can't cancel the order.
Hand Made Orders
When you purchase a hand made product, you are buying an out-of-stock not yet in stock. We will collect full payment at checkout, store your payment method, then order the item in. There is a 4-6 week lead time on all made to order items.
If you have made a hand made order and paid in full, you can not cancel the order. See our returns policy for more details on returns and refunds.
