Polityka wysyłki
At Sensory Toys4U Retail, we are committed to providing an exceptional delivery experience. Kindly review our delivery policy to comprehend the terms and options available for all orders placed through our website.
**Delivery Destination:**
We currently dispatch orders exclusively within the United Kingdom. While we acknowledge any inconvenience this may cause to our international customers, we are actively exploring the feasibility of implementing international shipping in the future.
**Processing Time:**
Upon receipt of an order, kindly allow 1–2 business days for processing and preparation. Our dedicated team meticulously selects and packages each order to ensure its timely and pristine arrival.
**Shipping Methods and Delivery Times:**
**Standard Delivery:**
- £3.99 for all non-large product orders ie; Large Sensory Collection
- Typically takes 3–5 business working days
**FedEx Priority**
- Flat fee of £6.99
- Offers a faster, fully tracked delivery experience for expedited needs
- Goods are dispatched on the same working day for orders placed before 2 pm
- Delivery time frame: Next working day
**FedEx Priority Large**
- Flat fee of £9.99
- Offers a faster, fully tracked delivery experience for expedited needs
- Goods are dispatched within 5 working days if we have to order the product in
- Delivery time frame: Next working day once item is in stock
**Shipping Charges:**
Shipping charges are determined by the order value and selected delivery method. Any applicable shipping fees will be displayed during checkout.
**Order Tracking:**
Upon order dispatch, you will receive a confirmation email containing a tracking number and instructions for monitoring your package’s progress. Please allow up to 24 hours for tracking information to be updated in the system.
**Delivery Address Accuracy:**
We prioritise the accuracy of delivery addresses. Please verify your address before placing an order to avoid any potential delays or issues.
Kindly verify that the delivery address provided during checkout is accurate and complete. Sensory Toys4U Retail cannot be held liable for delivery issues arising from incorrect or incomplete address details. Should you require alterations to your delivery address after placing an order, please contact our customer service team promptly.
**Undeliverable Packages**
Occasionally, packages may be returned to us as undeliverable due to incorrect address details, multiple failed delivery attempts, or the recipient’s refusal to accept the package. In such instances, we will confirm the correct address and arrange for re-delivery. Please note that additional charges may be incurred for re-delivery.
**Damaged or Lost Packages**
While we employ every measure to ensure the safe delivery of your package, unforeseen circumstances may occur during transit. Should your package sustain damage or become lost, please contact our customer service team immediately. We will diligently address the issue and, if appropriate, arrange for a replacement or refund.
**Contact Us**
For any inquiries or concerns regarding our delivery policy, please do not hesitate to contact our customer service team. We are committed to providing assistance and ensuring that your shopping experience with Sensory Toys4U Retail is both satisfactory and hassle-free.